Category: Communication

You may be heard, but are you being understood?

How often do you find yourself feeling surprised when a global team member or colleague reacts in an unexpected way to something you say or have asked them to do? Do you find yourself thinking: “They just didn’t get it!”

Leadership is knowing how to ask…

If there is ever an opportunity to add in an eighth deadly sin, then I am putting my hand up to nominate “assumption”. In my experience, assumption is already the #1 business sin; the destroyer of deals, the terroriser of

When does yes mean no?

A trick question, right? I am afraid not. This is a real issue for global business leaders and, every day, there are communication breakdowns occurring across the world as different cultural norms conspire to confuse and confound even the most sensible

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